We recommend using a shipping method that provides a tracking number for your reference. The customer is responsible for all return shipping costs.These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions.When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned. Credit will only be applied for the item, not for any shipping and handling charges. Credit will be applied for the amount paid for the product. Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery.If an item has been worn once, it will not qualify for a return. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. Returned merchandise must be UNWORN and UNWASHED.If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. Shoe boxes must be encased in another box for shipping to protect the items. All returned items must still have the ORIGINAL TAGS on them.Accessories (including: earrings, hats, scarfs, bracelets, hair accessories, necklaces, and sunglasses).The following items are all FINAL sale and cannot be returned to us: We will do our best to make the change, however we cannot guarantee that we will be able to do so. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-80). We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. Please contact us after the estimated delivery time has passedĪll our shipments include Tracking with Delivery Confirmation. In some rare cases, tracking information may not update, but you will still receive your order. Please allow 1-4 business days for your tracking information to show. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. UPS & USPS will be responsible for any damages or lost packages once they leave our warehouse. We are not responsible for ANY delays from USPS/UPS. If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us shipping orders take 3-5 business days to be processed and packaged before they are shipped out of our warehouse.We will only accept one coupon code per order.Orders CANNOT be changed, modified, or canceled after checkout.Not loving your purchase? Click here for tips on trying on clothes so they qualify for our return policy. We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Please remove any old shipping labels from the package to ensure a smooth delivery process. If you choose to use your own shipping label, only the itemized restocking fee will be deducted from your refund amount.Īlternatively, you may use an insured postal carrier to return your items back to us at your own expense to the address below. A $4.99 shipping fee will be deducted from your refund along with a $1.49 restocking fee per item. *If your return or exchange is postmarked more than 10 days after the day you received your order, your return will be subject to the following: Additional information regarding our return policy can be found here. If you have a Lulus account, you can also manage multiple orders and returns in one place by logging in and viewing your account’s order history. Follow the steps to initiate your return and retrieve your return label within 30 days of delivery.* Login here with your email and order number.
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